| Our service commitments to you are simple: Guaranteed Satisfaction - Our most important job is to satisfy you. If, for any reason, you are not satisfied with our products or service, please call 888-525-3357 or email support at brasspack.com so that we may resolve your concern to your satisfaction. Guaranteed Privacy - We value our privacy and we know you value yours. We do not share any of your information with other organizations. We do periodically call, send catalogs or email our customers in an effort to continue our relationship. If you do not wish to be contacted, email us at support at brasspack.com. Purchase Security - The portions of the BrassPack store that request your address and credit card information are operated on a secure server and is a VeriSign certified secure site to ensure security of sensitive information. You may check the status of the site security during the checkout process by clicking on the VeriSign logo at the bottom of the first checkout page. If you prefer to browse online and order by phone, please call us at 888-525-3357 8-5 EST. Return Policy - If you are unhappy with any stock product, simply return it to BrassPack within 30 days of receipt for a replacement, credit or your money back. Please call 888-525-3357 or email support at brasspack.com to obtain a Return Material Authorization (RMA) number so that we may quickly address your concerns. Returns of items involving a large purchase quantity, special order or custom items that are a result of customer error will be handled on a case by case basis. Every effort will be made to reach a fair and reasonable solution. For more information about BrassPack and our approach to doing business, see about us. | 
